Disciplined Recovery Operations
Structured recovery workflows with auditable tracking.
Finder and Partners Sdn Bhd
Recovery operations built on human accountability
Professional recovery operations supported by governed intelligence and mandatory human accountability.
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Payment Safety NoticeFinder & Partners does not receive, collect, hold or process customer payments. Payments must be made directly through CelcomDigi's official channels.
Operational Framework
Enterprise Recovery & Portfolio Capability
Finder & Partners combines highly structured recovery operations with governed internal tools. We empower our human professionals to resolve accounts efficiently while strictly adhering to client policies.
GovernedRecovery Model
Human accountabilityat every stage
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Portfolio Intake & Structure
Structured intake organises appointed accounts by risk profile and client requirements before engagement begins.
Risk structureIdentity validation
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Partner Value
Confidence Through Governed Operations
Four connected foundations. A stronger, more trusted partnership.
Governed Customer Communication
Governed communications that protect reputation.
Audit-Aware Working Practices
Reporting discipline that supports oversight.
Human Accountability
High-impact decisions remain subject to human review.
Panel Confidence
Collective confidence through governed operations.
Governed Operating Principles
Built on clear principles. Designed for trust.
Our operations are guided by five core principles to ensure responsible, secure and transparent use of AI in every client interaction.
GovernedOperating Principles
01
Human Accountability
Authorised personnel remain strictly responsible for customer-impacting decisions, workflow approvals, and official responses.
02
Approved Knowledge
Public guidance is intended to use approved company information and authorised client-provided sources when production integration is active.
03
Controlled Escalation
Account-specific requests and complex disputes are subject to strict operational boundaries requiring documented escalation.
04
Auditable & Traceable Operations
Operational activity is recorded with traceable records that support authorised review, accountability and oversight.
05
Controlled Data Access
Client and customer information is handled within authorised access boundaries and governed operational procedures.
Payment Guidance
Safe Payment Methods
Clear guidance on prohibited payment methods and the correct authorised payment path.
Finder & Partners Sdn Bhd does not receive, collect, hold or process customer payments. Payments are made directly to CelcomDigi.
Strictly Prohibited Methods
Do not use the following payment methods.
Cash & Cheque Payments
Direct Transfers to Finder
QR Codes / E-wallet Transfers
Authorized Action Path
Follow the correct payment process for a safe and secure transaction.
Pay directly via official CelcomDigi payment channels only.
Ask our team for direct payment link coordinates if required.
Critical warning: Our employees will NEVER request payment into a personal account or any third-party account under any circumstances.
If uncertain regarding payment procedures, contact our Customer Service before making any transaction.
Finder & Partners Sdn Bhd
PEOPLE • PROCESS • TECHNOLOGY
Responsible recovery. Human accountability. Governed intelligence.
Security & Privacy
A modern governed security architecture managing data, access, and compliance.
Security Core
Customer Information Protection
Confidentiality maintained through structured internal protocols to prevent unauthorized access.
Secure Communications
Customer information should be handled through approved communication and document-submission channels.
PDPA Alignment
Structured to support alignment with Malaysia's Personal Data Protection Act requirements.
Data Minimisation
Access is intended to be limited according to operational role and authorised purpose.
Governed Lifecycle